Privacy Policy
USER PRIVACY STATEMENT
Wynk collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us.
Your Privacy Rights
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Wynk platform (which comprises of the Wynk website and/or mobile applications), its applications, services, tools and content regardless of how you access or use them.
Consent:
You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our Wynk platform, all related sites, applications, and services (collectively known as “Wynk” or the “Platform”). This Policy governs the use of Wynk by registered and non-registered users, unless otherwise agreed through a written contract. We may amend this Privacy Policy at any time (and without recourse to you) by posting a revised version on our Platform and/or through email notification. The revised version will be effective seven (7) days after posting or any other date as may be communicated by us.
Collection of Information
Information You Provide to Us:
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services: When you use our Services, we collect information about you in the following general categories:
* Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Wynk app used by the Driver and/or Patron. If you permit the Wynk app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
* Contacts Information: If you permit the Wynk app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
* Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
* Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
* Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
* Call and SMS Data: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
* Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information about Platform Permissions:
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Wynk app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Wynk app seeks before you first use the app, and your use of the app constitutes your consent. To learn about the platform-level permissions that the app seeks, please visit our new iOS Permissions page and Android Permissions page. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.
Information we collect from other sources:
We may also receive information from other sources and combine that with information we collect through our Services. For example:
* If you choose to link, create, or log in to your Wynk account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
* If your employer uses one of our enterprise solutions, such as Wynk for Business, we may receive information about you from your employer.
* When you request on demand services, our Drivers may provide us with a User rating after providing services to you.
* If you also interact with our Services in another capacity, for instance as a Driver or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.

Use of Information:
We may use the information we collect about you to:
* Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.
* Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
* Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
* Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Wynk and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
* Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Sharing of Information:
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
* With Drivers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers.
* With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.
* With the public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the public.
* With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
* With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as Wynk for Business.

Other Important Sharing:
We may share your information:
* With Wynk subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes.
* With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
* In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
* With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Wynk or others.
* In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all ora portion of our business by or into another company.
* If we otherwise notify you and you consent to the sharing.
* In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features:
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others:
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.

Account Information:
You may correct your account information at any time by logging into your online or in-app account. If you wish to delete your account, please log into your Wynk account or in the app, and the follow the directions in this link or “Delete my Wynk Account under the “Account and Payment” option. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access Rights:
Wynk will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law. If you are a registered user on Wynk, you may access your personal information using your secure login credentials to access the relevant system features for such purpose. If you are a non-registered user, you may request for your personal information by sending an email to innovators@wynk.ng
This information should only be used for your own purposes and not to circumvent the platform, or to be distributed to other parties who may use such information to the disadvantage of Wynk You will be able to access reports of your previous transactions up to seven years after the transaction date, subject to a continuous period of use. The applicability of the seven-year period will re-commence if there has been a break in use for a period of more than three months. Wynk will advise you on any applicable fees to request access to data in such events.
You have the right to request that we stop using your data or return your data to you or transmit the data directly to another data controller. The withdrawal of your consent at any time shall not affect the lawfulness of the processing based on your consent before its withdrawal. In the event you intend to exercise your right in this regard, kindly notify us through innovators@wynk.ng and your request shall be treated promptly.

Security:
We will always hold your information securely. To prevent unauthorized access to your information, we have implemented controls and security safeguards at technical and operational levels. This site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your personal data. You should see the padlock symbol in your URL address bar when accessing the site, www.remita.net. The URL address will also start with “https://” depicting a secure webpage. SSL applies encryption between two points such as your personal computer (PC) or any other electronic device used by you to access Remita, and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.

Data Confidentiality:
Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request for copies of all information we keep on you, provided that you give us reasonable notice of such a request in writing. While Wynk is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes but is not limited to adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login or transaction authentication details. You are ultimately responsible for the security of your platform login and transaction authentication details.

Location Information:
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address.

Contact Information:
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.

Promotional Communications:
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Cookies and Advertising:
Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.
Cookies Statement:
Cookies are small files placed on your computer's hard drive that enables the platform or website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. Like most interactive websites, and online platforms, Wynk uses cookies to enable the tracking of your activity for the duration of a session. Wynk uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of Wynk and closes the browser. Session cookies do not collect information from the user's computer. They will typically store information in the form of a session identification that does not personally identify the user. We do not have access or control over the cookies of our partners, affiliates, and service providers. We are therefore not responsible for their use of their cookies.

Changes to the Statement:
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

How we protect your Personal Information:
We store and process your personal information on our computers in Nigeria, Africa and elsewhere in the world where our facilities are located. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. You have a right (upon your request) to be informed of the appropriate safeguards for data protection in the foreign country.
We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
Furthermore, in the event of an actual or suspected breach of your personal information, we will use best effort to remedy the breach within one (1) month from the date we report the breach to you.

Limitation of Liability:
Wynk will not be liable for loss of income, profits, business, opportunity, goodwill, contracts or any indirect, special, incidental, or consequential damages arising out of or in connection with the Service, any computation or failed transaction on Wynk, arising out of any breach of this Policy.
We will not be liable for any loss or damage arising as a result of unauthorized access to the Service if (a) you intentionally or negligently fail to take reasonable precautions to protect your security, access codes, login details or any device used to access the Service, (b) you failed to promptly notify us that the Service was being accessed in an unauthorised way after becoming aware of it, or (c) you acted fraudulently.
Our liability to you or any third party in any circumstance of proven liability by us, shall not exceed the fees paid to us in respect of the specific transaction that gave rise to the claim or liability, unless otherwise specified by a court of competent jurisdiction. Notwithstanding any provision in clauses above, limitation of liability shall not apply if we breach any provision of the Nigeria Data Protection Regulation 2019 (“NDPR”).

QUERIES AND QUESTIONS:
You have the right to request that we stop using your data or return your data to you. In the event you intend to exercise your right in this regard, kindly notify us via innovators@wynk.ng and your request shall be treated promptly. Any other complaints, questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer through innovators@wynk.ng, and where your complaints are not sufficiently addressed, you may lodge a complaint with a relevant data protection authority